Insurance

The cancellation cover we had negotiated with Master Cancel has sadly been discontinued - inevitable really as they were inundated with claims over the past few months. Anyone who placed a booking between 24th June 2020 and 5th January 2021 is still covered by the policy and Master Cancel have been very prompt at paying claims.

For new bookings we strongly recommend taking out suitable holiday cover, just as you would with any other holiday. Many insurer's are now including Covid cancellation terms. Some examples are Trail Finders , Stay Sure , the Post Office and CoverWise and there are plenty of others. It obviously pays to have a good understanding of what is covered before purchasing and guests need to make their own decisions. We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers.

We always try and be as flexible as possible but if you are ill with Covid (or any other illness) when you are due to visit South Wing, then our advise is stay at home and talk to your insurer. If you fall ill with Covid whilst at South Wing, our advise is to head home and contact your insurer.

We have recently updated our terms and conditions to accommodate these changes and please do not hesitate to contact Andrew on 0773 089 8802 or [email protected] if you have any questions.